USparkle Squad

Free · About 15 minutes

Cleaner onboarding test

Four short topics and 12 questions. Pass with 80% and get a certificate you can print and list on your CV.

Watch: your career with USparkle Squad

See how the free test works, the certificate you earn, and how you can grow from cleaner to team leader and supervisor.

Start the free cleaner testBuy the complete training bundle — £68

Includes the Professional Cleaner Certificate Course and First Aid Awareness test with certificates.

1. Safety

Keep yourself, the customer and the home safe on every job.

  • Never mix cleaning products, especially bleach with anything else
  • Put out a wet floor sign or warn people when floors are wet
  • Use a proper step, never a chair, to reach high places
  • Never touch plugs or sockets with wet hands or a wet cloth
  • If you feel unsafe, leave and report it in the app the same day
Can you mix bleach with another product to make it stronger?
You need to clean a high shelf. You should use…
You feel unsafe in a customer's home. You should…

2. Hygiene

Clean in a way that stops germs spreading from room to room.

  • Wash your hands before you start, after the bathroom and before you leave
  • Use colour-coded cloths: red for toilets, blue for general areas, green for kitchens
  • Never use a toilet cloth anywhere else
  • Clean from top to bottom and from clean areas to dirty areas
  • Wear gloves for toilets, bins and strong products
Which cloth colour is for toilets?
In what order should you clean a room?
When must you wash your hands?

3. Service standards

Give every customer a friendly, careful, reliable clean.

  • Greet the customer politely and check if they have any special requests
  • Follow the job checklist in the app so nothing is missed
  • Treat the home with care; report any breakage straight away, never hide it
  • Never go into rooms or cupboards you were not asked to clean
  • Before leaving, do a final walk-round and take photos in the app
You accidentally break a glass. You should…
How do you make sure nothing is missed?
Can you open cupboards you were not asked to clean?

4. Attendance and time keeping

Customers rely on you arriving on time, every time.

  • Arrive on time; plan your journey and leave early
  • Check in with the app when you arrive and check out when you leave
  • If you are running late, tell the customer through the app straight away
  • If you cannot do a job, release it in the app as early as possible, at least 24 hours before
  • Stay for the full booked time
You will be 15 minutes late. You should…
You can't do a job next week. When should you release it?
When do you check in with the app?

Want both paid certificates? Buy the complete training bundle (£68)